All of our items are 100% authentic and are purchased from the brand/boutique(s) directly. If you have any doubts regarding the authenticity of your new or used condition (applies to our recently added Louis Vuitton preloved bags) purchase, then please feel free to have your purchase authenticated by one of the many reputable online authentication services.
For example, Real Authentication offers a $5 credit upon signup and has a mobile app that you use to take photos of your bag to create a submission.
If the item is found not to be authentic, then we will refund your full purchase price, pay to ship the item back, and reimburse you for the authentication fee.
We encourage everyone to look for great deals but to only buy authentic designer pieces.