Returns

RETURNS POLICY

For NEW items: We offer a 30 day return window. If 30 days have gone by since you received your purchase, unfortunately we can’t offer you a refund. 

For Pre-Loved items: We offer a 7 day return window. If 7 days have gone by since your purchase, unfortunately we can’t offer you a refund.

To be eligible for a return, your item must be unused and in the same condition that you received it with tags still attached. It must also be in the original packaging. If your return is handed to a shipping carrier after the return window has expired, then your order no longer qualifies for a return, so please ship the return before the return window has expired.

To complete your return, we require a receipt or proof of purchase to be included with the return.

There are certain situations where only partial refunds or no refunds are granted (if applicable and on a case-by-case basis):

• Any item not in its original condition, is damaged or missing parts for reasons not due to our error

• Any item that is returned more than 30 days after delivery

• Orders where a free shipping promotion was not applied (Please be advised original shipping and return shipping costs are not refundable)

AfterPay Returns: Special conditions apply to AfterPay order returns. Please see AFTERPAY ORDERS below.

REQUEST A RETURN

Please email service@gabysbags.com for return address and related instructions.