Shipping
All order are shipped same day if ordered by 1:00pm EST. However, instances may occur where your order is flagged by our loss prevention team for further review. In order to continue processing your order, you may be requested to provide supporting documentation to prove you are the payment method's primary or authorized user.
Once an order is processed and shipped you will normally receive your item in a few business days via USPS Priority Mail or FedEx Ground, unless a different shipping method was selected during checkout.
Limited Offer:
Get free USPS ground shipping* with no minimum purchase requirement, use code: USHIP. This offer is valid only in the United States and can't be used in combination with other discount codes.
*Save up to $30 on shipping fees. Fees fluctuate per area so it covers ground shipping via USPS or UPS.
HOLIDAY RETURNS POLICY
For NEW items: We offer a 60 day return window. If 60 days have gone by since you received your purchase, unfortunately we can’t offer you a refund.
For Pre-Loved items: We offer a 7 day return window. If 7 days have gone by since your purchase, unfortunately we can’t offer you a refund.
To be eligible for a return, your item must be unused and in the same condition that you received it with tags still attached. It must also be in the original packaging. If your return is handed to a shipping carrier after the return window has expired, then your order no longer qualifies for a return, so please ship the return before the return window has expired.
To complete your return, we require a receipt or proof of purchase to be included with the return.
There are certain situations where only partial refunds or no refunds are granted (if applicable and on a case-by-case basis):
- Any item not in its original condition, is damaged or missing parts for reasons not due to our error
- Any item that is returned more than our return window after delivery
- Orders where a free shipping promotion was not applied (Please be advised original shipping and return shipping costs are not refundable)
AfterPay Returns: Special conditions apply to AfterPay order returns. Please see AFTERPAY ORDERS below.
REQUEST A RETURN
Please email service@gabysbags.com for return address and related instructions.
At Gaby's Bags, we want to clarify how we label our products' sizes. We take our cues directly from the product tags, as provided by the original designers.
It's essential to recognize that there's no one-size-fits-all standard for bags in the United States. Each brand assigns sizes according to their unique design perspective and the products they release in a given year. For instance, the "Michael Kors Jaycee Medium Backpack" is precisely what you'll find on the sales tag. This name relates to how it fits within Michael Kors' lineup for that particular year and should not be misconstrued as a comparison with other bags.
We kindly urge you to refer to our product descriptions for accurate sizing information.
Additionally, we'd like to introduce you to our model, Gaby. She stands at 5 feet 1 inch and weighs 110 pounds. While her petite frame complements our bags beautifully, it's essential to consider her proportions when evaluating our products. Sometimes, people attribute size misconceptions to Gaby's stature, so please keep this in mind as you browse our selection.
Here's a helpful tip for accurately gauging the size of the bag you're eyeing: measure a bag that you currently use. By comparing the dimensions of your own bag to the specifications provided for the bag you're interested in, you can get a much better sense of its actual size. This practical approach ensures that you'll have a clearer picture of what to expect when you order your new bag, allowing you to make a confident and stylish choice. Happy shopping!
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