Clear policies for designer purchases.

Shipping

Orders placed by 1:00pm EST are usually prepared the same day after review. If an order is flagged by our loss-prevention review, we may request supporting documentation before shipment to confirm the payment method's primary or authorized user.

Once an order is processed and shipped, it normally arrives in a few business days by USPS Priority Mail, FedEx Ground, or the shipping method selected at checkout.

Cancellations

Contact us immediately at service@gabysbags.com if you need to request a cancellation. We will try to help, but fulfillment moves quickly and cancellation requests are not guaranteed. Afterpay cancellations have additional conditions noted below.

Returns

New items generally have a 30-day return window. Pre-loved items have a 7-day return window. Items must be mailed before the return window expires.

• Items must be unused and in the same condition received.
• Tags must still be attached.
• Original packaging and any included documentation must be returned.
• Receipt or proof of purchase must be included inside the return package.
• Returns must be handed to the shipping carrier before the return window expires.

Email service@gabysbags.com before mailing a return so we can provide the return address and instructions.

Refunds

Once a return is received and inspected, we will notify you about approval or rejection. Approved refunds are returned to the original payment method, with posting time dependent on your bank or card issuer.

Partial refunds or no refunds may apply on a case-by-case basis when:

• The item is not in its original condition.
• The item is damaged or missing parts for reasons not due to our error.
• The item is returned after the eligible return window.
• Original shipping or return shipping costs apply.

Late or missing refunds

If an approved refund has not posted yet, please take these steps:

1. 1. Check your bank account again.
2. 2. Contact your credit card company.
3. 3. Contact your bank, since posting times can vary.
4. 4. If the refund still has not posted, email service@gabysbags.com.

Exchanges

We only replace items if they are defective or damaged. Exchanges are not guaranteed and are reviewed case by case. Email service@gabysbags.com if you need exchange help.

Return shipping

Buyers are responsible for return shipping costs. Original shipping and return shipping costs are non-refundable. If we provide a prepaid label, or an item is returned to sender using our shipping account, the return shipping cost will be deducted from the refund.

For returns over $75, consider using a trackable shipping service or shipping insurance. We cannot guarantee that we will receive a returned package.

Afterpay orders

Afterpay cancellations and returns have special conditions because payment installments are managed by Afterpay. Afterpay cancellations and returns are assessed a 6% cancellation/restocking fee unless store credit is specifically requested in writing with the return.

To request store credit instead, include a written note in the return package with your full name, shipping address, order number, reason for return, and order email address. The note must say that the order was paid with Afterpay and that you are requesting store credit instead of a refund minus the 6% fee.

Once an Afterpay refund is issued minus the 6% fee, we cannot reverse it, so the written store-credit request must be included before the return is processed.